Margarita Kostyleva

      9 months ago

It’s true… the building and rooms are very good but the service people need to learn more hospitality… the restaurant is very good, too. The building and rooms deserve five stars definitely, the service (depending on the person) 2-4 stars … some of them don’t seem to get the idea… some of them are good at what they do but need some tuitions still… yeah it’s hard to hear but there are good schools for this. The food is good and the “big living rooms” with coffee machine and magazines and couches are nice. Had two magic moments there. The reflection in the window and the moment with the dove. 🕊️ The pool is rather not worth it.

Deborah Seymus

      9 months ago

This was the worst experience we’ve ever had in a hotel/restaurant. My husbands’ parents were guests at the hotel. They arrived in Spain after two days of driving and we would -already in Catalunya - pick them up to go out to diner. We were a bit early, however. After arriving at the gated entrance of the hotel we were, after a weird talk over the intercom, let in. (My husband speaks Spanish fluently, so there was no language barrier.) We were just parking our car when we were - literally! - halted by the receptionist. He then forbade us to enter the hotel (“You are no guest here.”) When my husband explained that his parents were, we were told that it made no difference. We then asked whether there was a bar where we could wait 15 minutes, so that mum and dad - both seniors - wouldn’t need to rush. Again, a harsh no followed. (“Yes, we have a bar. But only for guests.”) He then marched off. In 30 years of coming to the Costa Brava - our second home - and after years of visiting and more than a decade of working in Michelin-starred restaurants and five star hotels, we have never encountered such an enormous lack of hospitality. This was shameful and a disgrace. Needless to say: we, and my parents in law, will never set a foot (again) in Es Portal.

seda manavoglu

      11 months ago

Rice menu 55 euro Nice starters, rice (palella ) was delicious !! Apple desert amazing and I am not a fan of apple:) Location amazing ! Only issue is service, wrong attitude ,it takes time before they smile and antending time to long. People need to feel welcome if not people will not come back even if the food is good .

David Morris

      2 years ago

Well worth a visit, very relaxing, fantastic food and wonderful service. After really enjoying or meal previously we have returned 4 years later to stay at the hotel for 3 nights. So glad that we have, everything has been perfect, wonderful friendly staff excellent food and service, outdoor pool for residents only which has been perfect for a relaxing swim and chill time on the sun beds after a full day walking around the hills. Our room El Balcaret is exceptional, fantastic soundproofing so no traffic noise, spacious and beautifully designed and decorated. The hotel is Michelin starred, so expect wonderful meals all day including a fantastic breakfast. Would highly recommend well worth a visit to treat yourself.

Ali Moradian

      3 years ago

The room was decently equipped, and spacious. The table service can be alot improved, we couldnt communicate in English about the food so much and they seemingly didn't even want to attempt to try. In general the staff could have been more friendly. The food was OK, I have experienced better in this area. The wine tasting was just one type of wine with three different colour! Overall it was an ok experience. A bit overpriced.